Who this is for
Teams that argue about the same three words every Monday: success, fail, and drop-off. Common in e-KYC, card authorisation, and transfer confirmation.
What you leave with
A glossary of 15–30 event names tied to observable moments (issuer response received, agent approved MyKad, user closed the app on the OTP screen). The glossary is a document, not a collector configuration.
Included
Facilitation, a printed and digital glossary, and a half-hour follow-up call the next week to settle leftovers.
Excluded
Implementation in any vendor, training for the whole company, and renaming historical events in your warehouse.
Price
RM 7,400 for a day in Kota Kinabalu. Travel and a room outside Sabah are billed at cost after you approve them.
Next step
Ask for a workshop date and tell us which journey’s labels are in dispute.