This page is for risk, legal, and operations partners who need to know what “a measurement review” means before they approve access.
We look at
- The live or staging app for one named journey (for example, e-KYC onboarding or DuitNow pay-out)
- The current event list and any tracking plan you already keep
- A redacted sample of settlement, case, or switch files that you choose
- Interviews with product, operations, and — if you allow it — a contact-centre lead
- Reason codes already used by agents, because they often predate the event names
We do not look at
- Source code repositories
- Production databases copied in bulk
- Advertising accounts or campaign spend
- Other journeys “while we are here”
- Covert or scraped access to anything you do not open for us
How files should arrive
Prefer extracts you already produce for finance or compliance. Remove names, identification numbers, and account numbers before the files leave your building, unless a processing agreement is already signed. If licence conditions forbid even redacted extracts, say so in the intake note; the pack will then rest on the screen walk and interviews only.
Rooms and people
Work is based at the Kota Kinabalu desk. We can sit in your Malaysian office for the journey walk. Video is fine for follow-up interviews. We do not require your whole company in a kickoff theatre.
After you read this
If the scope matches what you can open, request a product measurement audit or write with the journey name. If you only need labels agreed, the event naming workshop is the smaller door.